Data deletion

• Delete your whole workspace: the workspace admin emails support@engazly.io from their registered address with the workspace name. We confirm by email, then delete all of its data — contacts, messages, leads, users and connected-service tokens — within 30 days. Backups are overwritten within 14 days after that.
• Remove a team member: an admin can deactivate them in Settings › Users; ask us if you also want their details erased.
• Delete a contact: admins can delete a contact and its conversations from the contact’s page.

We keep invoices and payment records for as long as Indian tax law requires.

Your details are controlled by that business. Ask them first; they can delete you in Engazly. If you can’t reach them, email support@engazly.io with your phone number and the business name, and we will pass on your request and help them complete it.

To stop Engazly receiving data from your Facebook Page or WhatsApp account, disconnect it in Settings › Lead capture or Settings › WhatsApp, and remove the app in your Facebook Business settings. Stored tokens are deleted immediately on disconnect. To delete data already received, follow the steps above.

We reply within 48 hours with a reference number and confirm by email when the deletion is complete.